WHICH MOVING SERVICE IN CANADA IS THE BEST CHOICE

The role of our Customer Service is to:

• define with precision your volume to be moved through a list of furniture for long distance moving in Canada,
• validate with you the accesses to your departure and arrival accommodation, as well as the particularities (number of floors, presence of an elevator or not, vehicle parking, …),
• choose, with you, the formula that suits you according to your wishes and constraints,
• listening to your specific needs to optimize your budget as well as possible.

Good to know :

• Your quote can be refined with the list of furniture to have a precise vision of the volume to be moved,
• variable time depending on the period of activity, emergency, and last-minute moving services is also available.
• You have a privileged relationship with your advisor and can reach him on his direct line whenever you wish.

Step 2: Planning your move

Once you have validated your moving quote with your moving consultant, you will then be referred to our Planning department. A dedicated employee will then take over to finalize the organization of your move until D-Day and offer you the best moving company in Canada.

The role of our Planning Department is to:

• definitively validate all the elements seen with your advisor,
• find a team of movers on the ideal date according to your availability,
• reserve parking spaces with the town hall of your future city,
• support you in your markdowns and answer your practical questions.

Good to know :

• You have the direct line and e-mail address of your advisor in the Planning department of movers in Canada to answer all your questions before and during your move.
• Your deposit check is only cashed once the final date has been agreed together or, at the latest, the day of dispatch of your moving boxes.

Step 3: Preparing for your move

Once all the elements have been validated with our teams, you can start preparing your move with confidence. To facilitate your organization, our moving services include:

• We provide cleaning services before and after moving,
• moving boxes delivered free of charge to your home within 24 hours,
• an automatic address change tool in your Customer Area,
• contact details for your team of movers if you want to reach them before Moving Day.

Step 4: Carrying out your move

The day before your move, do not hesitate to call the mover to find out the exact time of his arrival at your home. On the day of the move, the team leader will introduce himself and have you sign the consignment note to certify that the move has been properly organized. He will walk you around your home and explain the organization of your move in detail.

Even if you have opted for an all-inclusive move, your presence is essential, both during loading and delivery.

When unloading by the movers, please take advantage of the fact that the movers bring your things one by one to your accommodation to unpack them and check that there are no scratches or breakage. It would help if you carried out this inventory in the presence of the mover.

When everything is verified, you can sign the consignment note to free up the team of movers and start settling in.

Good to know :

• Reservations or breakage reports must be entered on the consignment note at the end of your move so that they can be taken into account by insurance companies. No reservations on the consignment note = no insurance coverage!
• Tip or not? It’s really up to you! Tips are appreciated if the service provided has been appreciated, just like a simple coffee or sandwich to maintain a relaxed atmosphere.

Step 5: After the move

Therefore, your feedback is essential to continuously improve our moving service and offer you the best services. At the end of your move, we send you a Satisfaction survey to collect your feedback, positive or negative. By taking 2 minutes to respond to us, you participate in the continuous improvement of our moving offers.

In the event of a possible loss, our after-sales service is available to assist you and compensate you for the damage suffered, in conjunction with our insurers.

For more information about the moving price in Canada please contact us or use a quick quote.